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for the week of February 24, 2023

Education + Analysis for the Independent Agent

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Special Feature * Advantages of Big 'I' Membership * Agency Management * Life & Health * Commercial General Liability * Insurance Laws & Statutes/Coverage Resources
Your Big 'I' Technical Affairs Committee Scores Wins in 2022
The Big “I” Technical Affairs Committee (TAC) is one of the least publicized committees among the groups that work to improve agency operations and solve many types of insurance issues. TAC met with Insurance Services Office (ISO) in 2022 with a full agenda of suggested coverage wording enhancements and changes. Read on to see how the Big “I” Technical Affairs Committee helps agents deliver improved consumer-oriented coverage.
Big 'I' Members Can Access Classes On-Demand with ABEN
The Agents & Brokers Education Network (ABEN) is a partnership between Big "I" state associations across the country offering professional insurance training and continuing education using premier, live webcast technology. ABEN's catalog has dozens of courses from some of the best presenters in the insurance industry, covering a wide range of relevant topics. Their webcasts offer high quality CE training in your location and on your schedule at a fraction of the cost associated with attending an on-site course.
Social Media Tips for Insurance Executives
Whether you are new to using social media to increase customer engagement or want to increase new business leads, how you communicate across the multiple social media platforms is critical. Whether you’re a seasoned veteran of tweeting and other platforms or you’re just dipping your toes in the social media waters, this article provides ten top tips for using social media outlets to improve your online presence and increase leads. 
Improving Claims Outcomes with Social Media Investigations
Are your clients’ workers’ compensation claims failing to close in a timely manner? Given the injury, does it seem like the claim drags on, with no clear plan of action or solution? Does your insured suspect that an employee is malingering? Social media investigations are an investigatory tool that can help close even the oldest workers’ compensation or liability injury claims.
National Association of Insurance Commissioners Releases Volume I of its Annual Insurance Department Resources Report
According to the National Association of Insurance Commissioners (NAIC), increasing federal attention is on state departments of insurance. This report focuses on resources and regulatory activities of NAIC members. These members include the following: The 50 states, District of Columbia, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands.
Beneficiary Designation Considerations
Life insurance is purchased with consideration for others. An insured is not going to receive the policy proceeds. Family members are usually the designated recipients. Selecting the way to protect these benefits requires a great deal of consideration.
Grow Your Business with Critical Illness Coverage
As the marketplace for long-term care insurance continues to shrink, more agents seek ways to expand their revenue and meet their insureds’ needs by offering other coverages. Critical illness coverage, which provides additional insurance protection for medical emergencies such as strokes, cancer, or heart attacks, can offer your clients protection and build customer loyalty.
Key Person Insurance
It may surprise a client to find that the company’s most valuable asset was not insured. This would be especially upsetting for an insured who felt that there was always needed coverage in effect. Property, liability and business income insurance were purchased to eliminate serious losses. What went wrong? Why wasn’t this possible major loss brought to their attention and why wasn’t it insured against?
Discontinued Operations
This article is about the often misunderstood exposure of discontinued operations. While your Technical Affairs Committee continues to work with ISO to develop stronger coverage for discontinued businesses, this article describes the current state of discontinued ops. With so many business owners retiring and the increased merger and acquisition environment, this issue is front and center on the Big "I"s radar.
The Anatomy of a Hold Harmless and Indemnity Agreement
Although we know that interpreting contracts is a matter of law, because our customers routinely execute hold harmless and indemnity agreements with all manner of entities, knowledge of these contractual provisions is of primary importance. It is important that you have insight to help you better understand the workings of these agreement and how your customer’s CGL policy may or may not provide coverage for the liability created by such agreements.
Pollution Exclusion Found to Hold “Ambiguity” by Rhode Island Supreme Court
When my plumbing contractor husband recently renewed his general liability coverage, he asked our agent if he would have coverage if his employee installed a gas water heater and it later leaked, injuring someone in his customer’s household. His agent said, “Probably not,” based on the total pollution exclusion. Case law regarding what is and is not a pollutant varies by state for incidents of this nature. The case outlined in our article is similar. A heating and air conditioning company installed a new heating system, and in the process, 170 gallons of heating oil leaked into the customer’s basement. The carrier denied coverage. Rhode Island Supreme Court said, “Not so fast.” The court overturned the decision, citing “ambiguity” in the total pollution exclusion. While I’m certainly not suggesting you don’t recommend contractors’ environmental coverage for your clients working with natural gas and other pollutants, I do think this is a must read, because it sure opens the door to a lot of pollution “what ifs.”
Conditional Renewal Notification Requirements by State
You can download this convenient Conditional Renewal Notification Requirements by State Chart for easy reference.
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